I’ll let you in on a secret: 5 stars don’t mean squat. But you probably already knew that. If you’re as unlucky (or naïve) as I am, you learned it from...

Think your last phone bill was high? Imagine paying $4 million. That’s how much an automotive finance company settled for in a recent class action lawsuit over...

“Gotcha!” It’s fun to say, not so fun to hear, particularly when you’re hearing it from the Federal Trade Commission, Consumer Financial Protection Bureau, or...

“Gotcha!” It’s fun to say, not so fun to hear—particularly when you’re hearing it from the Federal Trade Commission, Consumer Financial Protection Bureau, or...

As the world approaches the year 2020, it seems we’re finally gaining some much-needed perspective on the role of automation in the workplace. Robots aren’t...

There’s no overstating the importance of your automotive dealership’s sales team. They’re the department responsible for generating much of your company’s...

Regulators have sent a clear message to automotive dealerships: “If you mess with your consumers, your employees, or the environment, you mess with us.” It’s...

Salespeople get a lot of the glory, but much of the real credit (pun intended) should go to finance and insurance. A customer’s trust in an automotive...

You’re a successful automotive dealership. Because you’re a successful auto dealership, you already know that your competitive advantage lies in your people:...